The purpose of the Pension Funds Adjudicator is to resolve disputes in a procedurally fair, economical and expeditious manner. The adjudicator’s office investigates and determines complaints of abuse of power, maladministration, disputes of fact or law and employer dereliction of duty in respect of pension funds.​​

https://www.pfa.org.za/Pages/default.aspx

If you are unhappy with how your query was handled by the Fund, or you are not happy with the outcome of a decision, we invite you to contact the Fund first before referring the matter to the adjudicator.

Please email your complaint to support@crfund.co.za with the following details:

  • Your pension or ID Number
  • Detailed description of the complaint
  • Preferred contact details

We will investigate the complaint and provide you with feedback within two working days. In some cases, due to the nature of the complaint, it might take a little longer to resolve and provide you with feedback. In such a case, we will keep you informed on the progress, ensuring that you are kept up to date until we have an answer for you.

click here for all CRF forms

Check forms for the applicable forms to download and complete.


How to join the CRFund

Upcoming Events
  1. Oudtshoorn Mun: Financial Wellness Workshop

    Sep 17 @ 10:00 am - 12:00 pm
  2. Mosselbay Mun: Financial Wellness Workshop

    Sep 18 @ 9:00 am - 11:00 am
  3. Mosselbay Mun: (Xhosa) Financial Wellness Workshop

    Sep 18 @ 11:30 am - 1:00 pm
  4. City of Cape Town: CRF Helpdesk

    Sep 19 @ 8:30 am - 2:30 pm
  5. Witzenberg Municipality: Financial Wellness Workshop

    Sep 19 @ 10:00 am - 12:00 pm

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UPCOMING WORKSHOPS & VISITS

Oudtshoorn Mun: Financial Wellness Workshop

Sep 17 @ 10:00 am

Banquet Hall, Oudtshoorn

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Mosselbay Mun: Financial Wellness Workshop

Sep 18 @ 9:00 am

Kitchen Hall, Santos Beach

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Mosselbay Mun: (Xhosa) Financial Wellness Workshop

Sep 18 @ 11:30 am

Kitchen Hall, Santos Beach

Find out more

City of Cape Town: CRF Helpdesk

Sep 19 @ 8:30 am

2nd floor, Cape Town Civic Centre, Cape Town

Find out more

Witzenberg Municipality: Financial Wellness Workshop

Sep 19 @ 10:00 am

Ceres town Hall, Ceres

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Beaufort West Municipality: Financial Wellness Workshop

Sep 20 @ 9:00 am

Rustdene Hall, Beaufort West

Find out more